FAQS

Yes! Our app is available for free on the App Store and Google Play Store. 

The Slim Chickens App allows you to order online, earn points for your purchases, and receive special offers and discounts.

The app also helps you find your nearest Slim Chickens, displays store information like hours of operation, and helps you reach the store by phone or get directions.

To get help with an online order, we recommend calling the store directly, or visiting ‘contact us’ and selecting ‘Restaurant Feedback or Order Assistance’. On this form, just let the team know what happened and you a manager will get back to you as soon as possible.

To get started with, just download the Slim Chickens App and create an account. You’ll get a free signup reward as a bonus!

Our program requires your phone number to verify your account and provide a way for the store to reach out if there’s an issue with your order.

You can also opt-in to our eClub to receive exclusive discounts through text with the option to opt-out at any time.

To earn points for a purchase, just tap “Earn” on the main screen and line up your barcode with the brackets that appear on-screen.

For App Orders, you’re already logged in so your points are added automatically, no need to scan your receipt!

You earn 1 point for every pre-tax dollar spent, with remainders over 50 cents rounded up to the next point. Once you bank 50 points, they will be automatically converted to a $4 credit which can be redeemed at any time.

Once you download the app and sign up for the rewards program, a Free Cayenne Ranch Sandwich will be added to your account which is valid to redeem for 3 months afterwards. 

This reward will be added to your account 12 hours after you sign up, limit one per device.

You’ll receive your Free Cayenne Ranch Sandwich 12 hours after your first sign up for an account with the Slim Chickens App. Once it’s been added, you can find it by tapping the “Inbox” tab at the bottom, indicated by the arrow icon.

Every year on the day of your birthday, you’ll receive a FREE Jar Dessert for being a member of our rewards program.

*Not valid during the month of sign-up. One Jar Dessert per person, per year. Birthday must be entered for reward to be added.

Receipts can be scanned for points any time within 48 hours of purchase. 

You can scan two barcodes per day.

If you’d like to redeem a reward on an in-store or drive thru order, click the “Inbox” tab at the bottom of your screen, then select “Redeemables” at the top. You should see your reward on this page, along with a button underneath that says “Redeem”. 

Once you’ve placed your order, let the cashier know you have a reward code. Once they’re ready, hit “Redeem” under the offer to generate a temporary code that your cashier will enter to process the discount.

Start an online order and ensure the corresponding item is included in your checkout basket (e.g. a Jar Dessert must be in your basket in order to redeem a Jar Dessert reward). Once you’re on the “Make Payment” step, tap “Rewards” and select the offer you’d like to redeem. If all steps are followed, you’ll see the discount applied to your order.

To apply your banked rewards credit on an In-Store or Drive-Thru order, place your order as usual and when you’re ready to pay, open your app and tap “Redeem” on the main screen. Select the amount you’d like to apply to your order, and show the cashier your code to apply the discount.

Start an online order and fill out your order as usual. On the “Make Payment” screen, select “Redeem” and on the next page, tap “Banked Rewards Dollars” and select “Apply”. Your order will be discounted according to amount of the rewards dollars available. 

Your redemption code will expire in 5 minutes after you tap ‘Redeem’. If the code isn’t entered by a server  within that time,, the reward will be added back to your account to use at a later time.

Nope, no worries! If your code isn’t redeemed within 5 minutes, your reward will be added back to your account.

You can redeem a maximum of $200.00 in earned Rewards at one time.

An earned Reward is $4 to spend at Slim Chickens. You bank $4 in Rewards for every 50 points you earn. You earn 1 point for every $1 spent at Slim Chickens.

Online orders do not qualify for dine-in offers. 

Yes, all points and banked rewards will expire 180 days after they are granted.

Yes. The pre-tax subtotal for your order must be at least $2.00 (after discounts are applied) to be scanned for points.

We don’t currently sell gift cards online, but they should be available at most locations if you’d like to stop by in-person.

If you have a specific question or need help with any part of our app or rewards program, feel free to reach out to us at rewards@slimchickens.com