FAQS

Thank you for your interest in our App and Slimthusiast Rewards program!

We hope your questions are answered in the list below but if not please send us a note at rewards@slimchickens.com and we’ll get back to you as soon as we can.

Is it free to download the Slim Chickens App?

Yes! You can download the Slim Chickens App for free in the iTunes Store or in the Google Play Store.

What does the Slim Chickens App do?

When you create an account with the Slim Chickens App you can order online, earn rewards, and get special offers and news. The Slim Chickens App also helps you find the closest Slim Chickens, displays store information like hours of operation, and helps you call a store or get directions.

How do I get help with my online order?

Please call the store directly or use the ‘contact us’ page and select ‘restaurant feedback or order assistance’.

What is a Slimthusiast?

A Slimthusiast is a loyal fan of Slim Chickens, who loves hand-breaded, cooked-to-order, fresh, hot, delicious chicken. You may find a Slimthusiast getting saucy with a pile of chicken tenders and a row of house dipping sauces in front of them.

How do I join the Slimthusiast Rewards?

  1. Download the Slim Chickens App.
  2. Create an account.

Why do I need to provide my phone number?

We use your phone number to identify your account. You have the option to opt-in to our SMS communication, but you can also select ‘No’ if you wish to opt-out of marketing messages.

How do I earn Slimthusiast Rewards?

Online Orders: Sign in to your account and place your order. Points will automatically be added to your account. For every $1 you spend you get 1 point. For every 50 points you earn you will receive a $4 Reward.

Dine-in or Drive-thru: Scan the barcode on the bottom of your receipt by tapping the EARN button on the Rewards screen in the Slim Chickens App. Make sure to ALLOW the Slim Chickens App to access your smartphone camera if prompted.  Then simply scan the barcode and earn points! For every $1 you spend you get 1 point. For every 50 points you earn you will receive a $4 Reward.

Will I get a special offer for signing up?

Yes! You will receive a special offer for a FREE Cayenne Ranch Chicken Sandwich that you can claim up to 14 days after the creation of your Slimthusiast account through the App. Don’t let it expire because it’s a good one! You must have the Slim Chickens App to receive the special offer.

How many special offers will I receive for signing up?

You will only receive one special offer when you first sign up.

When will I receive my special offer for signing up?

You will receive your FREE Cayenne Ranch Chicken Sandwich 12 hours after you sign up for an account with the App. You must have the Slim Chickens App to receive the special offer.

What will I receive on my birthday*?

You will receive a special offer for a FREE Jar Dessert to redeem around the time of your birthday. *Not valid during the month of sign-up. One per person per year.

How frequently can I earn points for orders?

You can earn points for up to two orders every 12 hours.

Can I have more than one Slimthusiast account?

No. Only one account per person.

How do I redeem my Reward?

Online Orders, App Orders: Just tap the redeem button and choose the Reward you would like to apply from the drop-down menu when you are paying for the order.

Dine-in or Drive-thru: Wait until you are at your Slim Chickens location and then tap the “redeem” button in the Slim Chickens App when you have told the server your order. Please show your server the seven-digit redemption code on your app screen when you are paying for the order.

How long do I have to use my Reward code after I tap redeem?

Your 7 digit redemption code will expire in 5 minutes after you tap redeem. However you can generate a fresh 7 digit code after it expires if you do not end up using the code at that time!

Will I lose my Reward if my seven-digit code expires?

No. If you did not use your code within the hour after you tapped “redeem,” don’t worry, your reward goes back into your account after the code expires so you can use it later.

What is the maximum Reward amount I can redeem at one time?

You can redeem a maximum of $200.00 in earned Rewards at one time.

What is an earned Reward?

An earned Reward is $4 to spend at Slim Chickens. You bank $4 in Rewards for every 50 points you earn. You earn 1 point for every $1 spent at Slim Chickens.

Why can’t I receive daily offers when I order online?

Online orders do not qualify for daily offers. Please dine-in with us to receive daily offers.

Will my points or rewards expire?

At this time, we do not require you to use an earned Reward during a certain time frame.  However, all of the special offers that you receive will expire, so don’t let them go to waste!

For more information on the Slimthusiast Rewards program and Slim Chickens App visit: https://slimchickens.com/rewards/ and https://slimchickens.com/rewards/slimthusiast-rewards-terms-conditions/

What is a special offer?

A special offer is what you receive for downloading the App, for your special birthday treat, or a future Slimthusiast limited-time promotion!

Can I use a gift-card with an online order?

No. Gift-cards are not accepted for online orders. If you would like to use a gift-card towards a pick-up order please call the store directly to place your order.

Is there a minimum spend required to earn points?

Yes. The pre-tax subtotal for your order must be at least $2.00 to earn points.