FAQS

Thank you for your interest in our App and Slimthusiast Rewards program!

We hope your questions are answered in the list below but if not please send us a note at rewards@slimchickens.com and we’ll get back to you as soon as we can.

Is it free to use the app and Slimthusiast rewards program?

Yes! Our app is available for free on the App Store and Google Play Store. 

What does the Slim Chickens App do?

The Slim Chickens App allows you to order online, earn points for your purchases, and receive special offers and discounts.

The app also helps you find your nearest Slim Chickens, displays store information like hours of operation, and helps you reach the store by phone or get directions.

How can I get help with my online order?

To get help with an online order, we recommend calling the store directly, or visiting ‘contact us’ and selecting ‘Restaurant Feedback or Order Assistance’. On this form, just let the team know what happened and you a manager will get back to you as soon as possible.

How do I join the Slimthusiast rewards program?

To get started with, just download the Slim Chickens App and create an account. You’ll get a free signup reward as a bonus!

Why do I need to provide my phone number to sign up or place orders?

Our program requires your phone number to verify your account and provide a way for the store to reach out if there’s an issue with your order.

You can also opt-in to our eClub to receive exclusive discounts through text with the option to opt-out at any time.

How do I earn rewards using the Slimthusiast Rewards Program?

To earn points for a purchase, just tap “Earn” on the main screen and line up your barcode with the brackets that appear on-screen.

 

For App Orders, you’re already logged in so your points are added automatically, no need to scan your receipt!

 

You earn 1 point for every pre-tax dollar spent. Once you bank 50 points, they will be automatically converted to a $4 credit which can be redeemed at any time.

What do I get when I sign up for the Slimthusiast Rewards Program?

Once you download the app and sign up for the rewards program, a Free Cayenne Ranch Sandwich will be added to your account which is valid to redeem for 3 months afterwards. 

This reward will be added to your account 12 hours after you sign up, limit one per device.

When will I receive my Cayenne Ranch Sandwich for signing up?

You’ll receive your Free Cayenne Ranch Sandwich 12 hours after your first sign up for an account with the Slim Chickens App. Once it’s been added, you can find it by tapping the “Inbox” tab at the bottom, indicated by the arrow icon.

What will I receive on my birthday*?

Every year on the day of your birthday, you’ll receive a FREE Jar Dessert for being a member of our rewards program.

*Not valid during the month of sign-up. One Jar Dessert per person, per year. Birthday must be entered for reward to be added.

How much time do I have to scan my receipts for points?

Receipts can be scanned for points any time within 48 hours of purchase. 

How many receipts can I scan?

You can scan two barcodes per day.

How do I redeem my rewards on In-Store and Drive-Thru orders?

If you’d like to redeem a reward on an in-store or drive thru order, click the “Inbox” tab at the bottom of your screen, then select “Redeemables” at the top. You should see your reward on this page, along with a button underneath that says “Redeem”. 

 

Once you’ve placed your order, let the cashier know you have a reward code. Once they’re ready, hit “Redeem” under the offer to generate a temporary code that your cashier will enter to process the discount.

How do I redeem my rewards on App Orders?

Start an online order and ensure the corresponding item is included in your checkout basket (e.g. a Jar Dessert must be in your basket in order to redeem a Jar Dessert reward). Once you’re on the “Make Payment” step, tap “Rewards” and select the offer you’d like to redeem. If all steps are followed, you’ll see the discount applied to your order.

How do I redeem my banked rewards credit on In-Store and Drive-Thru orders?

To apply your banked rewards credit on an In-Store or Drive-Thru order, place your order as usual and when you’re ready to pay, open your app and tap “Redeem” on the main screen. Select the amount you’d like to apply to your order, and show the cashier your code to apply the discount.

How do I redeem my banked rewards credit on App Orders?

Start an online order and fill out your order as usual. On the “Make Payment” screen, select “Redeem” and on the next page, tap “Banked Rewards Dollars” and select “Apply”. Your order will be discounted according to amount of the rewards dollars available. 

Once I hit "Redeem", how long do I have to enter the code when redeeming in-store?

Your redemption code will expire in 5 minutes after you tap ‘Redeem’. If the code isn’t entered by a server  within that time,, the reward will be added back to your account to use at a later time.

The timer ran out on my reward code, is it gone?

Nope, no worries! If your code isn’t redeemed within 5 minutes, your reward will be added back to your account.

What is the maximum Reward amount I can redeem at one time?

You can redeem a maximum of $200.00 in earned Rewards at one time.

What is an earned Reward?

An earned Reward is $4 to spend at Slim Chickens. You bank $4 in Rewards for every 50 points you earn. You earn 1 point for every $1 spent at Slim Chickens.

Why can't I receive all dine-in offers when I order online?

Online orders do not qualify for dine-in offers. 

Will my points or rewards expire?

Yes, all points and banked rewards will expire 90 days after they are granted.

Can I use a gift-card with an online order?

No. Gift-cards are not accepted for online orders. If you would like to use a gift-card towards a pick-up order please visit the store directly to place your order.

Is there a minimum spend required to earn points?

Yes. The pre-tax subtotal for your order must be at least $2.00 (after discounts are applied) to be scanned for points.

Can I order Gift Cards online?

We don’t currently sell gift cards online, but they should be available at most locations if you’d like to stop by in-person.

What if my question isn't answered here?

If you have a specific question or need help with any part of our app or rewards program, feel free to reach out to us at rewards@slimchickens.com